24 Nov 2020 09:38 AM
MUMBAI: Filmmaker Vipul Shah has slammed an airline for ill-treating an 80-year-old woman, saying the incident was shocking and unacceptable.
“We were on a flight from Nagpur to Mumbai, which starts at 8.45 pm and lands in Mumbai at 10.10 pm. We had booked a wheelchair for an 80-year-old lady as she had met with an accident and was injured. All this was communicated to the Indigo staff and a wheelchair was booked. When we landed at Mumbai airport, their answer was that Indigo doesn’t have enough wheelchairs. This was quite shocking and totally unacceptable. If I had not booked a wheelchair and asked for it last minute, then I would understand. I had made the reservation and they had confirmed it,” Shah said.
“They were not ready to put an 80-year-old injured patient on priority. They kept lying that the wheelchair would be there in two minutes and then when I started to lose patience, they started making calls in front of me. They were not concerned and remained unapologetic about it. They need to be pulled up
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